ENCORE CAPITAL GROUP INC. Encore Capital Group Inc. used to be a… ENCORE CAPITAL GROUP INC.Encore Capital Group Inc. used to be a company of fewer than

ENCORE CAPITAL GROUP INC. Encore Capital Group Inc. used to be a… ENCORE CAPITAL GROUP INC.Encore Capital Group Inc. used to be a company of fewer than 500 employees. As a result of a joint venture, the organization quickly expanded to just over 1,000 employees. This case study illustrates the changes and challenges a small business goes through when it expands to the next level. The company has three sites that offer many communication challenges. THE CULTURE Before the expansion, Encore Capital Group had a family feel. To some degree, this feeling strains. However, due to the larger organizational structure, the organization has had to become more formal. Encore is trying to keep a small company feeling in a bigger organization. Employees still need to make decisions quickly using a small organization approach. COMMUNICATION STRATEGIES Face-to-face communication is key to Encore. The CEO frequently goes on road shows. At these road shows, the CEO talks about success stories. After the roadshow, follow-up communications, such as emails and newsletters, reinforce the message. Encore also holds monthly town hall meetings at which employees can ask questions of senior management. Management by walking around is also conducted. Encore has to skip-level meetings in which employees can bypass their managers and go to different levels to get answers to their questions. This opens the eyes of management to employee issues. These meetings are held on an ad hoc basis and when red flag issues arise. Encore uses an open floor plan. The offices are in an open cubicle format. The key is collaboration at Encore, and the open floor plan supports this. Sometimes it can be noisy, but the benefit is that it breaks down barriers between staff. One thing that can be a struggle is the desire for more structure from some of the new employees. But the open floor plan can also be appealing. People need to fit the organization, and the people Encore is looking for (team-oriented and collaborative) like the open floor plans. Encore had a newsletter but stopped using it a few years ago. It was a burden to put the information together when the company was smaller (before the acquisition). However, Encore is now considering bringing the newsletter back. Today, Encore relies more on the Internet. The electronic newsletter, which is still utilized at Encore, is used as a follow-up to the town hall meeting to apprise those who missed the meeting of the highlights. The company intranet is being enhanced. It was easier to manage when Encore was smaller, but now that the company is bigger, everyone wants to put something on it. Currently, there are too many entry points, and a logical structure is lacking. The intranet is being simplified to become a two-way vehicle, rather than an archive of information. Encore uses open-book management. The staff at Encore is results-oriented so they need to know where they are in financial terms at any time. One lesson the company has learned is that goals must be tangible and achievable. Encore uses dashboards to release the results on a joint venture, the organization quickly expanded to just over 1,000 employees. This case study remains. However, due to the larger organizational culture, the organization has had to become more formal. Encore is trying to keep a small company feeling in a bigger organization. Employees still need to make decisions quickly using a small organization approach. next level. The company has three sites that offer many communication challenges. Today, Encore relies more on the Internet. The electronic newsletter is still utilized regularly. All business units have a dashboard that they monitor, which includes their targets and their results. The targets are based on company targets and then broken down into different divisions. Encore conducts employee engagement surveys, from which management learns a great deal about the organization. Management relies on these surveys to determine annual benchmarks. The survey drives communication and includes benchmarks from the Great Place to Work Institute. These electronic surveys are used to identify gaps between Encore and other companies. The response rate from the survey is between 80 percent and the low 90s. Encore schedules times during the weekday when people can complete the survey. Although Encore does not have a formal suggestion system, employees are expected to come up with ideas. Communication strategies have changed as the size of the organization has changed. Encore must determine the messages it wants to communicate and the key objectives that employees should meet through internal communication practices. The CEO Road shows, town halls, emails to the workforce and round tables (monthly meetings that include a group of nominated employees) have been key. The emphasis is on bottom-up communication. ANSWER THE FOLLOWING QUESTIONS RELATED TO THE CASE STUDY:1. When Encore holds meetings, what can lead to negative meetings, and what type of things can make an effective meeting?2. Which leadership approach is being recommended in the case – transactional or transformational? – Justify your answer by listing and explaining the principles/ characteristics of the approach that you find in the case. Also, explain the other leadership approach. Arts & Humanities Communications LEADERSHIP AND MANAGEMENT BSBLDR401 Share QuestionEmailCopy link Comments (0)

MLA, APA, HARVARD AND CHICAGO

MLA (Modern Language Association) is a citation style used in the arts and humanities. It provides guidelines for formatting papers, including the use of in-text citations and a Works Cited page.
APA (American Psychological Association) is a citation style used in the social sciences. It provides guidelines for formatting papers, including the use of in-text citations and a Reference page, as well as specific rules for headings and margins.
Harvard is a citation style used in the humanities, social sciences, and natural sciences. It is widely used in the UK and other countries and is similar to the MLA format. It provides guidelines for formatting papers, including the use of in-text citations and a References page.
Chicago is a citation style used in the arts, humanities, and social sciences. It is also known as “Turabian” after its manual of style. It provides guidelines for formatting papers, including the use of in-text citations, footnotes, and a Bibliography page. It also provides guidelines for formatting different types of sources, such as books, journal articles, and online sources.

Each citation style has its own set of rules and guidelines, and it is important for students to use the correct citation style for their field of study. Failure to follow the correct citation style can result in a loss of points on an assignment or a lower grade overall.

ENCORE CAPITAL GROUP INC. Encore Capital Group Inc. used to be a…          ENCORE CAPITAL GROUP INC.Encore Capital Group Inc. used to be a company of fewer than 500 employees. As a result of a joint venture, the organization quickly expanded to just over 1,000 employees. This case study illustrates the changes and challenges a small business goes through when it expands to the next level. The company has three sites that offer many communication challenges. THE CULTURE Before the expansion, Encore Capital Group had a family feel. To some degree, this feeling strains. However, due to the larger organizational structure, the organization has had to become more formal. Encore is trying to keep a small company feeling in a bigger organization. Employees still need to make decisions quickly using a small organization approach. COMMUNICATION STRATEGIES Face-to-face communication is key to Encore. The CEO frequently goes on road shows. At these road shows, the CEO talks about success stories. After the roadshow, follow-up communications, such as emails and newsletters, reinforce the message. Encore also holds monthly town hall meetings at which employees can ask questions of senior management. Management by walking around is also conducted. Encore has to skip-level meetings in which employees can bypass their managers and go to different levels to get answers to their questions. This opens the eyes of management to employee issues. These meetings are held on an ad hoc basis and when red flag issues arise. Encore uses an open floor plan. The offices are in an open cubicle format. The key is collaboration at Encore, and the open floor plan supports this. Sometimes it can be noisy, but the benefit is that it breaks down barriers between staff. One thing that can be a struggle is the desire for more structure from some of the new employees. But the open floor plan can also be appealing. People need to fit the organization, and the people Encore is looking for (team-oriented and collaborative) like the open floor plans. Encore had a newsletter but stopped using it a few years ago. It was a burden to put the information together when the company was smaller (before the acquisition). However, Encore is now considering bringing the newsletter back. Today, Encore relies more on the Internet. The electronic newsletter, which is still utilized at Encore, is used as a follow-up to the town hall meeting to apprise those who missed the meeting of the highlights. The company intranet is being enhanced. It was easier to manage when Encore was smaller, but now that the company is bigger, everyone wants to put something on it. Currently, there are too many entry points, and a logical structure is lacking. The intranet is being simplified to become a two-way vehicle, rather than an archive of information. Encore uses open-book management. The staff at Encore is results-oriented so they need to know where they are in financial terms at any time. One lesson the company has learned is that goals must be tangible and achievable. Encore uses dashboards to release the results on a joint venture, the organization quickly expanded to just over 1,000 employees. This case study remains. However, due to the larger organizational culture, the organization has had to become more formal. Encore is trying to keep a small company feeling in a bigger organization. Employees still need to make decisions quickly using a small organization approach. next level. The company has three sites that offer many communication challenges. Today, Encore relies more on the Internet. The electronic newsletter is still utilized regularly. All business units have a dashboard that they monitor, which includes their targets and their results. The targets are based on company targets and then broken down into different divisions. Encore conducts employee engagement surveys, from which management learns a great deal about the organization. Management relies on these surveys to determine annual benchmarks. The survey drives communication and includes benchmarks from the Great Place to Work Institute. These electronic surveys are used to identify gaps between Encore and other companies. The response rate from the survey is between 80 percent and the low 90s. Encore schedules times during the weekday when people can complete the survey. Although Encore does not have a formal suggestion system, employees are expected to come up with ideas. Communication strategies have changed as the size of the organization has changed. Encore must determine the messages it wants to communicate and the key objectives that employees should meet through internal communication practices. The CEO Road shows, town halls, emails to the workforce and round tables (monthly meetings that include a group of nominated employees) have been key. The emphasis is on bottom-up communication. ANSWER THE FOLLOWING QUESTIONS RELATED TO THE CASE STUDY:1. When Encore holds meetings, what can lead to negative meetings, and what type of things can make an effective meeting?2. Which leadership approach is being recommended in the case – transactional or transformational? – Justify your answer by listing and explaining the principles/ characteristics of the approach that you find in the case. Also, explain the other leadership approach.                                                            Arts & Humanities                                                Communications                            LEADERSHIP AND MANAGEMENT BSBLDR401                                                                      Share QuestionEmailCopy link                              Comments (0)

MLA, APA, HARVARD AND CHICAGO
MLA (Modern Language Association) is a citation style used in the arts and humanities. It provides guidelines for formatting papers, including the use of in-text citations and a Works Cited page.
APA (American Psychological Association) is a citation style used in the social sciences. It provides guidelines for formatting papers, including the use of in-text citations and a Reference page, as well as specific rules for headings and margins.
Harvard is a citation style used in the humanities, social sciences, and natural sciences. It is widely used in the UK and other countries and is similar to the MLA format. It provides guidelines for formatting papers, including the use of in-text citations and a References page.
Chicago is a citation style used in the arts, humanities, and social sciences. It is also known as “Turabian” after its manual of style. It provides guidelines for formatting papers, including the use of in-text citations, footnotes, and a Bibliography page. It also provides guidelines for formatting different types of sources, such as books, journal articles, and online sources.

Each citation style has its own set of rules and guidelines, and it is important for students to use the correct citation style for their field of study. Failure to follow the correct citation style can result in a loss of points on an assignment or a lower grade overall.

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