Task 1. Management Decision Problem Purpose: Analyze the existing… Task 1. Management Decision Problem            Ã

Task 1. Management Decision Problem Purpose: Analyze the existing… Task 1. Management Decision Problem                                                       Purpose: Analyze the existing business process for a company, identify problems, and propose changes to improve the process. Task: Review the following case and answer the case questions.Case: For an additional fee, a customer purchasing a Sears Roebuck appliance, such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Sears service provider. When a person with a Sears service contract needs to repair an appliance, such as a washing machine, he or she calls the Sears Repairs & Parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. The repair technician arrives during the designated time frame and diagnoses the problem. If the problem is caused by a faulty part, the technician either replaces the part if he or she is carrying the part or orders the replacement part from Sears. If the part is not in stock at Sears, Sears orders the part and gives the customer an approximate time when the part will arrive. The part is shipped directly to the customer. After the part has arrived, the customer must call Sears to schedule a second appointment for a repair technician to replace the ordered part. This process is very lengthy. It may take two weeks to schedule the first repair visit, another two weeks to order and receive the required part, and another week to schedule a second repair visit after the ordered part has been received.1-1: Diagram the existing process.  Use any diagraming software, or draw by hand.Paste your diagram below.                                                                                          (5 points) What is the impact of the existing process on Sears’s operational efficiency and customer relationships?                                                                                                            (10 points)Efficiency:Customer relationshipsWhat changes could be made to make this process more efficient using information systems?  Diagram the improved process, and give a brief explanation of your diagram.  Business CIS 245 Share QuestionEmailCopy link Comments (0)

Popular Research Topics in business management

Business management is a broad field that encompasses a variety of topics, and as such, there are many popular research topics in this field. Some of the most popular include:
Strategic management: including topics such as organizational strategy, competitive advantage, and corporate governance.
Leadership: including the study of effective leadership styles and the development of leadership skills.
Human resource management: including topics such as employee engagement, diversity and inclusion, and talent management.
Supply chain management: including topics such as sustainability, risk management, and logistics.
Marketing: including topics such as consumer behavior, brand management, and digital marketing.
Innovation management: including topics such as product development, design thinking, and open innovation.
Financial management: including topics such as investment analysis, corporate finance, and risk management.
Operations management: including topics such as process improvement, Lean methodologies, and total quality management.

These topics reflect the diverse nature of business management and the many areas of study within the field. As the business world continues to evolve, new research topics will emerge and existing topics will become more complex.

Task 1. Management Decision Problem Purpose: Analyze the existing…          Task 1. Management Decision Problem                                                       Purpose: Analyze the existing business process for a company, identify problems, and propose changes to improve the process. Task: Review the following case and answer the case questions.Case: For an additional fee, a customer purchasing a Sears Roebuck appliance, such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Sears service provider. When a person with a Sears service contract needs to repair an appliance, such as a washing machine, he or she calls the Sears Repairs & Parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. The repair technician arrives during the designated time frame and diagnoses the problem. If the problem is caused by a faulty part, the technician either replaces the part if he or she is carrying the part or orders the replacement part from Sears. If the part is not in stock at Sears, Sears orders the part and gives the customer an approximate time when the part will arrive. The part is shipped directly to the customer. After the part has arrived, the customer must call Sears to schedule a second appointment for a repair technician to replace the ordered part. This process is very lengthy. It may take two weeks to schedule the first repair visit, another two weeks to order and receive the required part, and another week to schedule a second repair visit after the ordered part has been received.1-1: Diagram the existing process.  Use any diagraming software, or draw by hand.Paste your diagram below.                                                                                          (5 points) What is the impact of the existing process on Sears’s operational efficiency and customer relationships?                                                                                                            (10 points)Efficiency:Customer relationshipsWhat changes could be made to make this process more efficient using information systems?  Diagram the improved process, and give a brief explanation of your diagram.                                                             Business                            CIS 245                                                                      Share QuestionEmailCopy link                              Comments (0)

Popular Research Topics in business management
Business management is a broad field that encompasses a variety of topics, and as such, there are many popular research topics in this field. Some of the most popular include:
Strategic management: including topics such as organizational strategy, competitive advantage, and corporate governance.
Leadership: including the study of effective leadership styles and the development of leadership skills.
Human resource management: including topics such as employee engagement, diversity and inclusion, and talent management.
Supply chain management: including topics such as sustainability, risk management, and logistics.
Marketing: including topics such as consumer behavior, brand management, and digital marketing.
Innovation management: including topics such as product development, design thinking, and open innovation.
Financial management: including topics such as investment analysis, corporate finance, and risk management.
Operations management: including topics such as process improvement, Lean methodologies, and total quality management.

These topics reflect the diverse nature of business management and the many areas of study within the field. As the business world continues to evolve, new research topics will emerge and existing topics will become more complex.

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